Frequently Asked Questions
Finding beauty in imperfection and answers to your queries.
What is the philosophy behind your products?
Our collection is inspired by the Japanese aesthetic of Wabi Sabi, which celebrates natural materials, craftsmanship, and the beauty found in imperfection and transience.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days. For handcrafted or oversized furniture pieces, please allow 2-3 weeks for specialized delivery and handling.
What is your return policy for home decor?
We offer a 30-day return window for most items. Because our products often feature natural variations in wood grain or ceramic glaze, these unique characteristics are not considered defects.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the items.
How should I care for my handmade ceramics?
To preserve the integrity of the artisanal glazes, we recommend hand washing with mild soap. Avoid extreme temperature shocks to prevent cracking in natural stoneware.
Are your materials sustainably sourced?
Sustainability is core to our mission. We prioritize reclaimed wood, organic textiles, and recycled packaging to minimize our environmental footprint.